Privacy Policy
Last updated November 11, 2026
Who we are
Char’s Parties is a balloon décor and backdrop studio based in Mission Viejo, California, serving Orange County. We are a brand of The Good Times Company. This policy explains what information we collect through charsparties.com, how we use it, and the choices you have.
Information we collect
We collect only what we need to plan your event and run this website:
- Details you give us. When you send an inquiry or reserve a rental or garland, we receive your name, email, phone number, event date, venue, budget range, colors or theme, inspiration photos or links, and anything else you choose to write.
- Business details for corporate events. Company name, venue load-in window, logo files, and whether you need a certificate of insurance or W-9 form.
- Email sign-ups. If you join our email list, we receive your name and email address.
- Website usage data. Like most websites, we use cookies and similar tools to see which pages are visited, which device is used, and roughly where visitors are located. This does not identify you by name.
How we use it
- To reply to your inquiry and send your written quote and agreement.
- To plan, deliver, install and take down your décor, and to take payments and send invoices.
- To send our email newsletter, only if you signed up. You can unsubscribe at any time using the link in any email.
- To understand how the website is used and improve it.
- To meet legal and tax requirements.
Who we share it with
We do not sell your personal information. We share it only with the service providers that help us run the business, and only as needed for that work:
- HoneyBook, which receives inquiries and manages quotes, contracts, invoices and payments.
- Squarespace, which hosts this website.
- Google, for website analytics and for the reviews we link to.
- Our email service provider, for newsletters.
- Payment processors, to complete payments. We never see or store your full card number.
Cookies and analytics
This site uses cookies for basic functions and for analytics. You can block or delete cookies in your browser settings. Blocking them will not stop you from using the site or sending an inquiry.
How long we keep it
We keep inquiry and event records for as long as needed to serve you and to meet tax and accounting requirements, and then delete or anonymize them. Email list data is kept until you unsubscribe.
Your choices and California privacy rights
You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to records we must keep by law. California residents have additional rights under the California Consumer Privacy Act, including the right to know, delete and correct, and the right not to be treated differently for using those rights. To make a request, email charsparties@gmail.com. We may need to confirm your identity before we act on it.
Children
This website is meant for adults planning events. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Security
We use reputable, secure services to handle your information. No method of transmission or storage is completely secure, but we work to protect what you share with us.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
Questions about this policy? Email charsparties@gmail.com or call or text (949) 878-7924.